Winbs Privacy Policy — Your Data, Our Responsibility

1 Introduction

Winbs is a trusted online gaming and Sports Betting platform serving members in Bangladesh. We understand how valuable your personal information is, which is why our privacy policy is built on a commitment to keeping member data as secure as possible.

This privacy policy sets out in detail what information Winbs collects, how it is used, who it may be shared with, and how you can maintain control over your data. This policy applies whenever you use any Winbs service.

Our privacy policy is built to meet international data protection standards. We believe transparency is the foundation of trust, and this policy is written in plain language so every member can understand it easily.

2 What information we collect

Winbs collects member information in several ways. The types and sources of data collected are described below:

The above information may be collected directly from you at registration, automatically while you use the platform, or through third-party verification services. Winbs never collects more information than is necessary.

3 How Your Data Is Used

Winbs uses your information only for legitimate and necessary purposes. The main reasons for using your data are outlined below:

• For account creation, verification, and management — to confirm your identity and provide a secure gaming experience.
• To process financial transactions — to handle deposits and withdrawals accurately.
• To provide customer support — to resolve any issues you encounter quickly.
• To prevent fraud and irregularities — to keep the platform safe for all members.
• To fulfill legal and regulatory obligations — to comply with applicable laws.
• To improve our services and your experience — so we can serve you better based on your preferences.
• To send promotional offers — only if you have given your consent.

4 Who Your Data Is Shared With

Winbs does not sell your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment gateway providers such as bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Technology Partners: Those who assist in managing Winbs's technical infrastructure operate under strict confidentiality agreements.
• Fraud prevention organizations: Limited data may be shared where necessary to maintain platform security.

In all of the above cases, third parties may only use the information for the specified purpose and are required to comply with Winbs privacy standards.

5 Cookie policy

Winbs uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

6 Data Protection Measures

Winbs has implemented both technical and administrative measures to keep your information secure:

• 256-bit SSL/TLS encryption is used for all communications.
• Passwords are stored using hashing technology — no staff member can view your password.
• Regular security audits and penetration testing are conducted.
• 24/7 cybersecurity monitoring is active on all servers.
• Staff access to information is restricted based on role and necessity.
• Data backups are stored regularly in a secure location.

7 Your data rights

As a Winbs member, you have the following rights over your personal information:

• Right to Access: You can find out what information Winbs holds about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that data processing be temporarily restricted in certain cases.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to object: You may object to certain types of data processing.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

8 How Long Your Data Is Retained

Winbs does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: typically retained for 5–7 years (as required by law).
• KYC documents: retained for a defined period even after account closure.
• Log files and technical data: typically retained for 90 days to 1 year.
• Inactive accounts: Data deletion begins after 12 months of inactivity.

9 Protection of minors' data

Winbs strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors.

If a minor has accidentally created an account and we become aware of it, the account will be closed immediately and all associated data will be deleted. Parents or guardians may contact our support team regarding this matter.

10 Privacy policy updates

Winbs may update this privacy policy at any time. When changes are made, the revised date will be noted on this page, and members will be notified of significant changes via their registered mobile number or email.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

11 Contact us

For any questions, requests, or complaints regarding this privacy policy, please contact our support team. We typically respond within 24 hours.

Requests related to your data protection will be processed as quickly as possible. Complex requests may take up to 30 business days.